FAQs
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[Regional Office related] [Korea] When Mongl will be opened?
A We are reviewing the open, will update you on whether to open and the schedule later.
- Q [Membership] [Korea] Jamaica and Haiti people can join Atomy?
A No. But, we will consider to provide global membership service.
- Q [Seminar related] [Korea] Indonesia Leaders want to join Korea Success Academy by Zoom.
A There were few members failed to enter zoom meeting due to pariticipation no. limits. After the, we expaned the limit and currently provide zoom link in Atomy Indonesia Band.
- Q [Membership] [United Kingdom] Which Europe countries can join Atomy UK?
A Below countries can join. (2018.8.17) Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
- Q [Education center] [United Kingdom] We hope Atomy to provide shipment and commission service to Ukraine and Georgia.
A Currently, Atomy is reviewing tax policy. We examine tax issues thoroughly not to make any issues with National Tax Service. For your reference, a customer who receives products in Spain pays double VAT. So, these kinds of additional taxes are under review. We appreciate your patience.
- Q [Education center] [China] How can I get Atomy China's info quickly? (Seminar schedule, Yan-tai dream center visit, recommendation of speaker etc.)
A You can receive news including seminar schedule from Atomy China Official Wechat (官方微信公众号). You can subscribe to Atomy China Wechat by searching 艾多美中国 in Wechat or scanning second QR code on the bottom of the shopping mall. Atomy China Shopping Mall: https://www.atomychina.com.cn/cn/Home/Product/MallMain Atomy Yan-tai Dream center: You can apply for visiting in the below link. http://dreamcenter.atomychina.com.cn/visit/frontPage Delegated person may apply for visiting too through a delegated person application form. We will make efforts to provide effective communications.
- Q [Product related] [China] Do Atomy China provide center delivery?
A Unfortunately, we currently do not provide China service center delivery for stabilization of the china service center after discussion with service center managers. But, Service center delivery is under consideration for the further future. Thank you.
- Q [Product related] [China] Can I cancel the purchase?
A Yes you can cancel the purchase in 1 hour (Available from May, 2021)
- Q [Membership] [China] Can I join Atomy in an easier way (SSO: Single Sign-On, using another platform account such as WeChat)?
A We do not provide an easier join service using another platform account because members should verify their ID card to buy transit trade products(中国过境贸易产品)such as HemoHim and Absolute. So, Easier joining and ID verification function are both under development with Alibaba subsidiary company.
- Q [Product related] [China] Atomy shopping mall is too uncomfortable. Will Atomy update the mall?
A Yes. We started the shopping mall version2.0 development with Alibaba subsidiary company, estimated to be completed within 2021. We expected to increase customer satisfaction since we are cooperating with the best company in China. Please wait a moment for the inconvenience, and we appreciate your patience.
ATOMY HUB- SHOPPING MALL Purchase Atomy products
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At.G Mall The fast way to
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Korea
- 20 years old or older Korean national ID card holders, Foreigners living in Korea, Foreigners living abroad (India, Hong kong)
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USA
- 18 years old or older SSN(Social Security Number) holders
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Japan
- 20 years old or older Japanese citizens (Residents), Foreigners living in Japan
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Canada
- 18 years old or older Canadian citizens, Canadian permanent residents
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Taiwan
- 18 years old or older Taiwanese citizens, Foreigners living in Taiwan
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Singapore
- 18 years old or older Singapore citizens, Singapore permanent residents
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Cambodia
- 18 years old or older Cambodian citizens, Foreigners living in Cambodia, corporation
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Philippines
- 18 years old or older Filipino citizens, Philippine permanent residents, Special Resident Retiree's Visa (SRRV) holders
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Malaysia
- 18 years old or older Malaysian citizens, Malaysia permanent residents
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Mexico
- 18 years old or older CURP holders
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Thailand
- 20 years old or older Thai citizens
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Australia
- Australian citizens, permanent residents, Work Permit Visa holders (Including Working Holiday Visa)
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Indonesia
- 18 years old or older Indonesian citizens
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Russia
- 18 years old or older Russian citizens (Residents), Foreigners living abroad (Ukraine, Belarus)
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China
- Consumer Member: 22 years old or older
Dealer Member: Legally registered limited liability company, partnership, sole proprietorship enterprise or individual business in China
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Colombia
- 18 years old or older Colombian citizens, Colombia permanent residents
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Hong Kong
- 20 years old or older Hong Kong ID card holders
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India
- Residents who are India citizen, PAN Card holders, 18 years old or older, Maharashtra state: 21 years old or older
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New Zealand
- 18 years old or older N.Z residents
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Türkiye
- 18 years old or older Turkish ID cardholders, permanent residents
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United Kingdom
- 18 years old or older UK residents
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Kazakhstan
- 18 years old or older Kazakhstan citizens
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Kyrgyzstan
- 18 years old or older Kyrgyzstan citizens
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Brazil
- For 18 years of age or above CPF holder, corporate distributor
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Mongolia
- 18 years old or older Mongolian citizens, Foreigners living in Mongolia
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Uzbekistan
- Citizens of Uzbekistan over the age of 18
Foreigners: B2 visa, E-visa, INV visa holders or person who has residence right
Individual Entrepreneur for the production and installation/posting of advertisement (Reklama ishlab chiqarish va joylashtirish)
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Europe
- 18 years old or older EU or EFTA residents
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Global Membership
- Argentina, Armenia, Azerbaijan, Bangladesh, Bolivia, Chile, Costa Rica, Dominican Republic, Ecuador, El Salvador, Georgia, Guatemala, Moldova, Nepal, Panama, Paraguay, Peru, South Africa, Tajikistan, Turkmenistan, Ukraine, Haiti, Nigeria, Namibia, Botswana, Brunei, Sri Lanka, United Arab Emirates, Israel, Ghana, Gambia, Lesotho, Mauritius, Senegal, Kenya, Angola, Tunisia, Morocco, Egypt, Serbia, Albania
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- Asia Pacific
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- Q [Membership] [Korea] Jamaica and Haiti people can join Atomy?