CCM
CCM
Consumer Centered Management
What is CCM?
Consumer Centered Management certification recognizes that a company's activities and management
performances have all been continuously planned, conducted and improved continuously from the perspective of consumers.
Voice of Consumers
(VOC)
LSP
Leadership
System
Performance
Service
Qualily
Sales
Public Relation
Logistics
Manufacture
Purchase
Product planning
Increasing Consumer Utility
Improving Consumer Rights
Certificate Authorities
-
Accreditation by Korea Fair Trade Commission
-
Management by Korea Consumer Agency
Benefits of CCM certification
-
Consumer Under the CCM management system, consumers are provided information that can help in selection of products and services. When there is an issue with an accredited company and a consumer, prompt and sensible settlement can be made.
-
Company Company CEOs and employees can raise their awareness of consumer rights and strengthen domestic and foreign competitiveness by ceaselessly improve upon quality of products and services from the viewpoint of consumers.
-
Public Social costs can be saved by eliminating unnecessary ex-post settlements and administrative procedures that follow. A market virtuously circulating (or Virtuous market cycle) with consumers at its center can be created and contribute to the spread of win-win culture between corporates and consumers.
Atomy CCM
The first to be accredited for Consumer Centered Management
Atomy's Vision House for Consumer Centered Management
-
MISSION
A partner in a balanced life for the customer's success
-
VISION
Absolute Quality! Absolute Price! Absolute Service!
-
CATCHPHRASE
Our Service Forecast is Bright and Sunny As Always!
-
CORE VALUES
STRATEGIC TASK
-
Customers First
-
Build CCM system
Expand customer participation policy
Promote a culture of serving customers
-
-
Zero Complaints
-
Enhance VOC system
Improve Information Delivery system
Utilize Customer Service Index
-
-
Gain Trust
-
Establish an upright management culture
Secure values to return to society
Reinforce Information Security system
-
-
More about Atomy's Consumer Centered Management
