CCM
CCM
Consumer Centered Management
What is CCM?
Consumer Centered Management certification recognizes that a company's activities and management
performances have all been continuously planned, conducted and improved continuously from the perspective of consumers.
Voice of Consumers
(VOC)
LSP
Leadership
System
Performance
Service
Qualily
Sales
Public Relation
Logistics
Manufacture
Purchase
Product planning
Increasing Consumer Utility
Improving Consumer Rights
Certificate Authorities
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Accreditation by Korea Fair Trade Commission
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Management by Korea Consumer Agency
Benefits of CCM certification
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Consumer Under the CCM management system, consumers are provided information that can help in selection of products and services. When there is an issue with an accredited company and a consumer, prompt and sensible settlement can be made.
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Company Company CEOs and employees can raise their awareness of consumer rights and strengthen domestic and foreign competitiveness by ceaselessly improve upon quality of products and services from the viewpoint of consumers.
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Public Social costs can be saved by eliminating unnecessary ex-post settlements and administrative procedures that follow. A market virtuously circulating (or Virtuous market cycle) with consumers at its center can be created and contribute to the spread of win-win culture between corporates and consumers.
Atomy CCM
The first to be accredited for Consumer Centered Management
Atomy's Vision House for Consumer Centered Management
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VISION (Target)
Customer's Success
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MISSION (Responsibility)
Not Success,
But Service -
CATCHPHRASE (Method)
Absolute Quality!
Absolute Price!
Absolute Service!
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CONVENIENCEAbsolutely Convenient
Seamless & effortlessSearch-free Shopping, "APPB"- Building a new platform fusing tech with data
- 24/7 agile service through manned-unmanned-teaming
- Data-based preemptive service
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FUNAbsolutely Fun experience, unforgettable experienceUnforgettable Experience
- Zero-defect by preemptive risk management
- Zero-complaint by practicing VoC management
- New shopping experience with new technology
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SINCERITYAbsolutely Sincere
in saving earthConsumption
to save the earth- Environment: saving the environment by purchasing products
- Social: Donation and loving neighbors by purchasing products
- Governance: ethical management and practicing customer service
More about Atomy's Consumer Centered Management
