FAQs
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Q
[Membership] [Europe] I desigated wrong member as a sponsor, what should I do?
A If you select wrong member as a sponsor, you can apply for sponsor change. Please read sponsor change conditions on the shopping mall and submit the form via email.atomy_eu@atomypark.com
- Q [Membership] [Europe] I am Atomy Europe member, I cannot sign in with my account, what should I do?
A Please reset your password, you can click "Find my ID/Password in the shopping mall shop.atomy.com/eu. If you are still unable to sign in or change your password, please send us ID, phone number, date of birth via email atomy_eu@atomypark.com, we will send you temporary password.
- Q [Membership] [Europe] I am Atomy Europe member, How can I upload my bank account information?
A In order to receive commissions, please update your bank account information BIC/IBAN. Visit our website shop.atomy.com/eu > Home > My Atomy > Distributor Information > BIC/IBAN > Change > BIC/IBAN Update > Click change and confirm.
- Q [Product related] [Europe] After I place a order, can I change email or phone number?
A Once your order has been placed, you cannot change emial or phone number. Please double check before confirming the order.
- Q [Education center] [Europe] When do Atomy pay commission?
A General Commission will be sent to the account registered in 'My Office' every Tuesday. Mastership Bonus and Education commission will be sent on the 7th and 22nd of every month. It may take 1~3 working days for wire transfer depending on each regions bank circumstances. If the 7th and 22th is on a Sunday or Public Holiday, the payment date will be rescheduled.
- Q [Membership] [Europe] I am Atomy Europe member, If my upline or donwnlin member withdraw, will this affect me?
A This will not affect your business or position. You can run business in the same way as before.
- Q [Education center] [Europe] What are the qualifications to recevie Atomy EU commissions?
A To receive comission, you should be a verified distributor. Please refer to compensation plan on the website. https://shop.atomy.com/kr/customer/marketing-plan/extra-pay
- Q [Product related] [Europe] When I exchange or return product, what happen to my PV?
A PV will be deducted on the date you proceed exchange or return.
- Q [Education center] [Europe] Where can I check my commission history?
A In order to check your detailed information of commissions, visit our website shop.atomy.com/eu > My Office > My Atomy > My Commission Record
- Q [Product related] [Europe] Can I select any dates as sales date?
A You can select 3 days as sale date: yesterday, purchase date, tommorrow. But for 1st Jan and sunday cannot be selected as sale date.
ATOMY HUB-
SHOPPING MALL Purchase Atomy products
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At.G Mall The fast way to
Atomy Korea’ Products
for global members.
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AZA Mall An online shopping mall
that suggests and sells
trustworthy products.
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CHANNEL ATOMY View video content
about products and news
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ATOMY TICKET Global seminars at a glance and
seminar reminders
Select region below to be directed to My Office.
Please check registration region
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Korea
- 20 years old or older Korean national ID card holders, Foreigners living in Korea, Foreigners living abroad (India, Hong kong)
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USA
- 18 years old or older SSN(Social Security Number) holders
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Japan
- 20 years old or older Japanese citizens (Residents), Foreigners living in Japan
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Canada
- 18 years old or older Canadian citizens, Canadian permanent residents
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Taiwan
- 18 years old or older Taiwanese citizens, Foreigners living in Taiwan
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Singapore
- 18 years old or older Singapore citizens, Singapore permanent residents
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Cambodia
- 18 years old or older Cambodian citizens, Foreigners living in Cambodia, corporation
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Philippines
- 18 years old or older Filipino citizens, Philippine permanent residents, Special Resident Retiree's Visa (SRRV) holders
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Malaysia
- 18 years old or older Malaysian citizens, Malaysia permanent residents
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Mexico
- 18 years old or older CURP holders
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Thailand
- 20 years old or older Thai citizens
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Australia
- Australian citizens, permanent residents, Work Permit Visa holders (Including Working Holiday Visa)
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Indonesia
- 18 years old or older Indonesian citizens
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Russia
- 18 years old or older Russian citizens (Residents), Foreigners living abroad (Ukraine, Belarus)
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China
- Consumer Member: 22 years old or older
Dealer Member: Legally registered limited liability company, partnership, sole proprietorship enterprise or individual business in China
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Colombia
- 18 years old or older Colombian citizens, Colombia permanent residents
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Hong Kong
- 20 years old or older Hong Kong ID card holders
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India
- Residents who are India citizen, PAN Card holders, 18 years old or older, Maharashtra state: 21 years old or older
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New Zealand
- 18 years old or older N.Z residents
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Türkiye
- 18 years old or older Turkish ID cardholders, permanent residents
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United Kingdom
- 18 years old or older UK residents
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Kazakhstan
- 18 years old or older Kazakhstan citizens
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Kyrgyzstan
- 18 years old or older Kyrgyzstan citizens
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Brazil
- For 18 years of age or above CPF holder, corporate distributor
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Mongolia
- 18 years old or older Mongolian citizens, Foreigners living in Mongolia
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Uzbekistan
- Citizens of Uzbekistan over the age of 18
Foreigners: B2 visa, E-visa, INV visa holders or person who has residence right
Individual Entrepreneur for the production and installation/posting of advertisement (Reklama ishlab chiqarish va joylashtirish)
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Europe
- 18 years old or older EU or EFTA residents
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Global Membership
- Argentina, Armenia, Azerbaijan, Bangladesh, Bolivia, Chile, Costa Rica, Dominican Republic, Ecuador, El Salvador, Georgia, Guatemala, Moldova, Nepal, Panama, Paraguay, Peru, South Africa, Tajikistan, Turkmenistan, Ukraine, Haiti, Nigeria, Namibia, Botswana, Brunei, Sri Lanka, United Arab Emirates, Israel, Ghana, Gambia, Lesotho, Mauritius, Senegal, Kenya, Angola, Tunisia, Morocco, Egypt, Serbia, Albania, Mozambique, North Macedonia, Zambia, Eswatini (Swaziland), Trinidad and Tobago, Nicaragua, Uruguay, Ethiopia, Uganda, Rwanda, Togo, Sierra Leone, Jordan
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- Asia Pacific
- Korea
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- Global Membership
- Argentina
- Armenia
- Azerbaijan
- Bangladesh
- Bolivia
- Chile
- Costa Rica
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- El Salvador
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- Panama
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- South Africa
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- UAE
- Israel
- Ghana
- Gambia
- Lesotho
- Mauritius
- Senegal
- Kenya
- Angola
- Tunisia
- Morocco
- Egypt
- Serbia
- Albania
- Mozambique
- North Macedonia
- Zambia
- Eswatini (Swaziland)
- Trinidad and Tobago
- Nicaragua
- Uruguay
- Ethiopia
- Uganda
- Rwanda
- Togo
- Sierra Leone
- Jordan
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- Q [Membership] [Europe] I am Atomy Europe member, I cannot sign in with my account, what should I do?