FAQs
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Q
[Product related] [Europe] It seems that there is a slight difference in taste between HemoHIM and HemoHIM G. Why is this?
A The taste and aroma may differ slightly depending on the cultivation climate, temperature, processing method and mixing ratio differs from that of HemoHIM. This may affect the taste.
- Q [Product related] [Europe] HemoHIM is available in other countries, but why Europe and UK only are selling HemoHIM G?
A Each country has different regulations regarding food ingredients. In the UK and other European countries, Angelica gigas and Cnidium officinale are not registered as food ingredients, so they cannot be used. The Chinese Angelica sinensis and Ligusticum chuanxiong are recognized in Europe, including the UK.
- Q [Product related] [Europe] Apart from UK, Turkey and EU countries, are there any other countries that will launch HemoHIM-G?
A Since HemoHIM and HemoHIM G have the same efficacy and effectiveness, there are no plans to replace HemoHIM G in the country where the existing HemoHIM is registered and sold. However, in the countries where HemoHIM is not yet registered, or there are restrictions on registering the HemoHIM,then, we are considering launching HemoHIM G.
- Q [Product related] [Macau] Where can I receive Macao delivery service?
A It is available in HongKong Shopping mall. We remark Macao delivery availablity on products thumnail. Please select Macao delivery products and enter Macao address on order page.
- Q [Education center] [Macau] HongKong and Macao compensaiton plan is same?
A Yes, HongKong and Macao's compensation is same. But promotion was slightly changed due to import regulations, for detailed informations please refer to homepage.
- Q [Membership] [Macau] How Macao member can receive commission?
A Macao member should submit HongKong bank's information and get verificaiton.
- Q [Education center] [Europe] I found unofficial Atomy Europe websites, what should I do?
A Please send us specific details via email. We will take a look and legal action or membership withdrawal. Atomy Europe C/S E-Mail: atomy_eu@atomypark.com
- Q [Regional Office related] [Europe] How can I contact Atomy EU?
A Atomy Europe Customer Support E-Mail: atomy_eu@atomypark.com
- Q [Membership] [Europe] How can European member change personal information?
A After opening the shopping mall you may change personal information directly in the webpage. (such as delivery address, mobile phone number, password, e-mail). After signing in, please click Member Information - Basic Information - modify.
- Q [Membership] [Europe] I am Atomy Europe member, can I change my sponsor (line change)?
A We strictly follow below sponsor change (line change) conditions. 1. Member should submit sponsor change application form within five (5) days from registration date (including weekends and public holidays). 2. There should be no purchase records and no PV on the member's account. 3. A member who reigster after you cannot be a sponsor. 4. Position of the member must be at the bottom of the line. 5. When the right leg of a sponsor has been occupied, it is not possible to change the position of the Member on the left. 6. Insertion or removal of a member in the middle of line is not allowed.
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- Q [Product related] [Europe] HemoHIM is available in other countries, but why Europe and UK only are selling HemoHIM G?