FAQs
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Q
[Membership] [Macau] Can I withdraw my account from Macau branch?
A Yes you can, please download withdrawal application form and write then submit to atomy_hk@atomypark.com. But please consider that you may re-join after 12 months from withdrawal date.
- Q [Membership] [Macau] Can I change my sponsor?
A You can change sponsor in case of mistaken sponsor info (1 character mistaken ID, similar member name etc) If you did not verify ID, please do it in shopping mall. After you upload ID card and input english, numember on ID card, we will check if it is possible to change sponsor.
- Q [Membership] [Macau] I do not have Chinese name on ID card, but what can I do?
A You can write English name on Chinese fileld when registration.
- Q [Membership] [Macau] Can I help other members and join on behalf of them?
A No, member registration should be done by own himself. Registering on behalf of others is impossible. Atomy will restrictly manage it.
- Q [Membership] [Macau] Can I use my family's bank account?
A We do not allow other people's bank account. If you are marriaged couple, you should submit main-owner 's bank account.
- Q [Product related] [Macau] Macau member can buy products in other branch's shopping mall?
A Yes you can, Macau members can purchase products which are not sold on Atomy Hong Kong. But, other branch's shopping mall only delivery to their regions, so you should find overseas delivery yourself. *Products registered on Hong Kong / Macau shopping mall, you cannot buy in other branch's shopping mall.
- Q [Product related] [Macau] I want to know payment method of Atomy Macua.
A We provide Visa/Master Card, Union Pay, AlipayHK, Wechat etc.
- Q [Regional Office related] [Macau] I want to know Atomy Hong Kong's contact.
A Customer Service Phone: 3611 7706 Email: atomy_hk@atomypark.com Operation Time: Mon~Fri 9:30am ~ 12:00pm / 1:30pm ~ 5:30pm (closed on weekends and holidays)
- Q [Product related] [Macau] When Atomy will start delivery to Macau?
A We are making efforts on Macau delivery. Atomy will send you good news as soon as possible.
- Q [Membership] [Macau] Can I change my personal information?
A You can change your self on shopping mall. (address, phone, password, email etc) You can change after sing in on my office-edit my account.
ATOMY HUB- SHOPPING MALL Purchase Atomy products
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At.G Mall The fast way to
Atomy Korea’ Products
for global members. -
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Please check registration region
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Korea
- 20 years old or older Korean national ID card holders, Foreigners living in Korea, Foreigners living abroad (India, Hong kong)
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USA
- 18 years old or older SSN(Social Security Number) holders
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Japan
- 20 years old or older Japanese citizens (Residents), Foreigners living in Japan
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Canada
- 18 years old or older Canadian citizens, Canadian permanent residents
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Taiwan
- 18 years old or older Taiwanese citizens, Foreigners living in Taiwan
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Singapore
- 18 years old or older Singapore citizens, Singapore permanent residents
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Cambodia
- 18 years old or older Cambodian citizens, Foreigners living in Cambodia, corporation
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Philippines
- 18 years old or older Filipino citizens, Philippine permanent residents, Special Resident Retiree's Visa (SRRV) holders
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Malaysia
- 18 years old or older Malaysian citizens, Malaysia permanent residents
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Mexico
- 18 years old or older CURP holders
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Thailand
- 20 years old or older Thai citizens
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Australia
- Australian citizens, permanent residents, Work Permit Visa holders (Including Working Holiday Visa)
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Indonesia
- 18 years old or older Indonesian citizens
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Russia
- 18 years old or older Russian citizens (Residents), Foreigners living abroad (Ukraine, Belarus)
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China
- Consumer Member: 22 years old or older
Dealer Member: Legally registered limited liability company, partnership, sole proprietorship enterprise or individual business in China
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Colombia
- 18 years old or older Colombian citizens, Colombia permanent residents
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Hong Kong
- 20 years old or older Hong Kong ID card holders
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India
- Residents who are India citizen, PAN Card holders, 18 years old or older, Maharashtra state: 21 years old or older
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New Zealand
- 18 years old or older N.Z residents
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Türkiye
- 18 years old or older Turkish ID cardholders, permanent residents
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United Kingdom
- 18 years old or older UK residents
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Kazakhstan
- 18 years old or older Kazakhstan citizens
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Kyrgyzstan
- 18 years old or older Kyrgyzstan citizens
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Brazil
- For 18 years of age or above CPF holder, corporate distributor
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Mongolia
- 18 years old or older Mongolian citizens, Foreigners living in Mongolia
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Uzbekistan
- Citizens of Uzbekistan over the age of 18
Foreigners: B2 visa, E-visa, INV visa holders or person who has residence right
Individual Entrepreneur for the production and installation/posting of advertisement (Reklama ishlab chiqarish va joylashtirish)
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Europe
- 18 years old or older EU or EFTA residents
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Global Membership
- Argentina, Armenia, Azerbaijan, Bangladesh, Bolivia, Chile, Costa Rica, Dominican Republic, Ecuador, El Salvador, Georgia, Guatemala, Moldova, Nepal, Panama, Paraguay, Peru, South Africa, Tajikistan, Turkmenistan, Ukraine, Haiti, Nigeria, Namibia, Botswana, Brunei, Sri Lanka, United Arab Emirates, Israel, Ghana, Gambia, Lesotho, Mauritius, Senegal, Kenya, Angola, Tunisia, Morocco, Egypt, Serbia, Albania
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- Asia Pacific
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- Mexico
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- United Kingdom
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- Global Membership
- Argentina
- Armenia
- Azerbaijan
- Bangladesh
- Bolivia
- Chile
- Costa Rica
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- El Salvador
- Georgia
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- Moldova
- Nepal
- Panama
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- Peru
- South Africa
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- Israel
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- Q [Membership] [Macau] Can I change my sponsor?