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Q [Membership] [Macau] How Macao member can receive commission?

A Macao member should submit HongKong bank's information and get verificaiton.
Q [Membership] [Europe] How can European member change personal information?

A After opening the shopping mall you may change personal information directly in the webpage. (such as delivery address, mobile phone number, password, e-mail). After signing in, please click Member Information - Basic Information - modify.
Q [Membership] [Europe] I am Atomy Europe member, can I change my sponsor (line change)?

A We strictly follow below sponsor change (line change) conditions. 1. Member should submit sponsor change application form within five (5) days from registration date (including weekends and public holidays). 2. There should be no purchase records and no PV on the member's account. 3. A member who reigster after you cannot be a sponsor. 4. Position of the member must be at the bottom of the line. 5. When the right leg of a sponsor has been occupied, it is not possible to change the position of the Member on the left. 6. Insertion or removal of a member in the middle of line is not allowed.
Q [Membership] [Europe] I desigated wrong member as a sponsor, what should I do?

A If you select wrong member as a sponsor, you can apply for sponsor change. Please read sponsor change conditions on the shopping mall and submit the form via email.atomy_eu@atomypark.com
Q [Membership] [Europe] I am Atomy Europe member, I cannot sign in with my account, what should I do?

A Please reset your password, you can click "Find my ID/Password in the shopping mall shop.atomy.com/eu. If you are still unable to sign in or change your password, please send us ID, phone number, date of birth via email atomy_eu@atomypark.com, we will send you temporary password.
Q [Membership] [Europe] I am Atomy Europe member, How can I upload my bank account information?

A In order to receive commissions, please update your bank account information BIC/IBAN. Visit our website shop.atomy.com/eu > Home > My Atomy > Distributor Information > BIC/IBAN > Change > BIC/IBAN Update > Click change and confirm.
Q [Membership] [Europe] I am Atomy Europe member, If my upline or donwnlin member withdraw, will this affect me?

A This will not affect your business or position. You can run business in the same way as before.
Q [Membership] [Europe] I want to join Atomy Europe.

A [Consumer] Consumer qualifications: 18 years over Europe residents Consumer information for registration: Name, gender, date of birth, phone number, address and email. [Distributor] Distributor qualifications: 18 years over, EU or EEA citizens or foreigner resding in Europe with visa Distributor information for regstration: 1)EU or EEA citizn: Name, gender, date of birth, citizenship, resident address, bank information (bank code, bank branch code, account number, bank statement copy), TIN(Taxpayer Identification Numbers), TIN copy, identity card number, identity card copy 2) Foreigner residing in Europe: Name, gender, date of Birth, nationality, phone number, reside country, resident address, bank information (bank code, bank branch code, account number, bank statement copy), TIN(Taxpayer Identification Numbers), TIN copy, passport number, passport copy, visa information, visa copy * Foreigners distributor must hold either EU Residence Permits, National (D) Visa, Self-employment Visa, Investor Golden Visa, Family Visa * Foreign distributor will be converted to consumer at expiration of Visa.
Q [Membership] [Europe] What is Europe automatic withdrawal standard?

A Newly joined members without PV for 1year will be auto-withdrawn. After 1 year, members without PV for 1 year will be autho-withdrawn.
Q [Membership] [Europe] My Atomy Europe membership verification failed, what should I do?

A Please check failed reason with customer support and re-apply for the verification.

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